The National Parts Division of Al-Futtaim Motors is the sole agent in the UAE for Toyota Genuine Parts, Toyota Genuine Accessories, Toyota Forklift Parts, Lexus Genuine Parts and Hino Genuine Parts. The Division is responsible for the availability of Genuine Parts throughout the UAE. This is done through our Parts Sales Centres and well-appointed Dealer Network, ensuring that customers always have easy access to Genuine Parts. The National Parts Division can supply parts for every Toyota, Lexus or Hino vehicle sold in the UAE – no matter how old it is. In the unlikely event that the requested parts are not in stock, they are flown in directly from Toyota Motor Corporation in Japan. All the Parts Sales Centres are linked electronically with total on-line LAN facilities, an Electronic Parts catalogue etc. thus ensuring consistently quick and efficient service for customers. The Division has an aggressive sales and marketing strategy to cater for different segments (i.e. Over the counter, trade, workshops, government & fleet). The Division has an integrated logistics system including delivery vans equipped with roller cages and tail-lifts for direct delivery to our customers. The delivery of Toyota Genuine Parts is well co-ordinated with our Central Parts Warehouse and we offer our dealers an Express Delivery service for Parts thus ensuring total customer satisfaction. We have a massive stock holding of over a 100,000 line items at our warehouses. Our Warehouse and our Parts Sales Centres follow the "Kaizan" method of maintaining our stock. Kaizan, Japanese for ‘continuous improvement’ is a method of stock control and warehousing which we follow to ensure that customers have a minimum waiting time before collecting their orders. Al-Futtaim Motors Parts Sales Centres are located in all Emirates, adjacent to the Toyota Quality Service Centres for customer convenience.